{"id":13878,"date":"2019-11-19T20:33:00","date_gmt":"2019-11-19T19:33:00","guid":{"rendered":"https:\/\/slope.it\/staging\/?p=13878"},"modified":"2025-10-23T17:58:17","modified_gmt":"2025-10-23T15:58:17","slug":"no-show-and-hotel-cancellations","status":"publish","type":"post","link":"https:\/\/slope.it\/staging\/en\/2019\/11\/19\/no-show-and-hotel-cancellations\/","title":{"rendered":"No show and hotel cancellations"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Which are the implications of a high <strong>no show<\/strong> rate in the hotel? How do you handle the penalty in case of no show? How can hotel <strong>cancellations<\/strong> be reduced?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this blog-post will talk about two problems that afflict hoteliers and receptionists, namely<strong> no shows<\/strong> and <strong>last minute cancellations<\/strong>, trying to give some advice on how to reduce cancellations, manage no shows and produce revenue from these events.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No shows and late booking cancellations<\/strong> are one of the worst nightmares of hoteliers, who are put to the test to try to stem this problem, which can significantly impact those who are <strong>profit margins of the hotel<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Specify well booking conditions and cancellation policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Marco and Edoardo believe that a delicate step in this phase is to correctly specify within <strong>their website<\/strong> <strong>and the<\/strong> <a href=\"https:\/\/slope.it\/staging\/en\/features\/booking-engine\/\">booking engine <\/a>which are the booking terms and conditions.<br> By highlighting what the <strong>cancellation policies <\/strong>are with the times within which penalties apply, it becomes clear how much a customer will be able to cancel his reservation without incurring penalties, thus avoiding discontent and misunderstandings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Check the arrival time<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Although it may seem obvious enough, an effective way to prevent guests from not showing up without having notified, is to ask for the arrival time at the facility.<br> A management software that <a href=\"https:\/\/slope.it\/staging\/en\/2020\/03\/10\/pre-stay-and-post-stay-emails-customer-journey-strategies-for-hotel-customers\/\">sends pre-stay emails<\/a> is particularly convenient in this sense, also to help increase the user&#8217;s customer journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Measure, measure, measure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is important to check and<strong> keep track of metrics related<\/strong> to no shows and booking cancellations, trying to understand which channels they come from most.<br> This is because the cancellation percentage must not be seen as a single number, but <strong>must be measured<\/strong> for each distribution channel used by the structure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Use a channel manager who reopens sales on the OTA portals<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of <strong>last minute cancellations<\/strong>, it is very important to use a channel manager who is able to instantly reopen the availability and distribute rooms and rates quickly on each channel, trying to immediately put the unsold back on sale.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Which are the implications of a high no show rate in the hotel? How do you handle the penalty in case of no show? How can hotel cancellations be reduced? In this blog-post will talk about two problems that afflict hoteliers and receptionists, namely no shows and last minute cancellations, trying to give some advice [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[194],"tags":[],"class_list":["post-13878","post","type-post","status-publish","format-standard","hentry","category-training-and-tourism"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>No show and hotel cancellations &#8226; Slope<\/title>\n<meta name=\"description\" content=\"What are the implications of a high no show rate in the hotel? How do you handle the penalty in case of no show? 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