{"id":19211,"date":"2021-07-09T13:01:48","date_gmt":"2021-07-09T11:01:48","guid":{"rendered":"https:\/\/slope.it\/staging\/?p=19211"},"modified":"2025-08-01T12:44:59","modified_gmt":"2025-08-01T10:44:59","slug":"assistenza-clienti-ai-tempi-del-cloud-podcast-ep-119","status":"publish","type":"post","link":"https:\/\/slope.it\/staging\/2021\/07\/09\/assistenza-clienti-ai-tempi-del-cloud-podcast-ep-119\/","title":{"rendered":"Assistenza clienti ai tempi del cloud"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">L\u2019<strong>assistenza clienti<\/strong> \u00e8 sempre un nodo cruciale quando si procede con l\u2019acquisto di un software gestionale per hotel. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Che tipo di assistenza richiedere? Quali sono le modalit\u00e0 di supporto? Queste sono solo alcune delle domande che vengono poste dall\u2019albergatore e dal suo staff nel processo decisionale.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nella puntata 119 del podcast Ospitalit\u00e0 4.0, insieme a <strong>Riccardo Rogo<\/strong> director of training and support a Slope, si parler\u00e0 di come \u00e8 cambiata l\u2019assistenza clienti con l\u2019avvento e l\u2019affermarsi del cloud.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Spotify Embed: Ep.119 - Assistenza clienti ai tempi del cloud\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/14dasPOIXdhwro3p7dWLNc?si=db00f6050bed42f4&#038;utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Il cloud cambia le carte in tavola&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Uno dei punti emersi nel corso della puntata \u00e8 che il cloud ha cambiato le carte in tavola, sdoganando un modo di pensare \u201cobsoleto\u201d che porta alla canonica domanda: \u201c<em>Cosa succede se il programma si blocca il giorno di Natale<\/em>? <em>Chi devo chiamare<\/em>?\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando si acquistava una <strong>soluzione on premise<\/strong> si costringe la struttura ricettiva ad avere il server in struttura. Cos\u00ec facendo \u00e8 l\u2019albergatore a doversi accorgere di eventuali problemi o malfunzionamenti e richiedere l\u2019intervento manuale in struttura (o da remoto) da parte di un tecnico dell\u2019azienda che fornisce la licenza del software gestionale.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Invece nel caso di una <strong>soluzione cloud<\/strong> la gestione delle macchine server \u00e8 delegata all\u2019azienda che offre il servizio gestionale: di conseguenza \u00e8 responsabilit\u00e0 di chi eroga il servizio garantire un sistema sempre raggiungibile e stabile.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nel caso di problemi con una soluzione cloud, se la software house che ha sviluppato il gestionale ha configurato opportunamente un\u2019infrastruttura di monitoring della piattaforma, il team di manutenzione del servizio viene notificato immediatamente in caso di problemi.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Chi si occupa davvero dell\u2019assistenza?&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Un altro nodo che troppo spesso viene sottovalutato \u00e8 chiedere chi si <strong>occuper\u00e0 dell\u2019assistenza clienti<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se ne occupa l\u2019azienda che fornisce il software gestionale oppure viene delegata a terzi?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Attenti a non cadere nella trappola dell\u2019assistenza telefonica 24h\/24h e 7 giorni su 7 se poi chi vi risponde all\u2019altro capo del telefono non ha gli strumenti o competenze per aiutarvi, o ancora peggio, non conosce come \u00e8 configurata la vostra struttura e come siete abituati a lavorare.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019assistenza clienti \u00e8 sempre un nodo cruciale quando si procede con l\u2019acquisto di un software gestionale per hotel. Che tipo di assistenza richiedere? Quali sono le modalit\u00e0 di supporto? Queste sono solo alcune delle domande che vengono poste dall\u2019albergatore e dal suo staff nel processo decisionale.&nbsp; Nella puntata 119 del podcast Ospitalit\u00e0 4.0, insieme a [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":19212,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[287],"tags":[],"class_list":["post-19211","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistenza clienti ai tempi del cloud &#8226; Slope<\/title>\n<meta name=\"description\" content=\"L\u2019assistenza clienti \u00e8 sempre un nodo cruciale quando si procede con l\u2019acquisto di un software gestionale per hotel.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistenza clienti ai tempi del cloud &#8226; 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